Phoned CCD am 19/09/2018 re possible water damage to camcorder and a possible card data recovery. Delivered camera to workshop. Repairs carried out that afternoon and camera picked up at 4:00 pm. The whole process of booking job in, length of repair time, deposits, etc were clearly explained. It is indeed very rare these days to have such a clear process for repairs and for the repair to be completed the same day. The video camera recorder is now in A1 condition. I could not be happier. CCD was great to deal with.